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Our quality philosophy is based on the zero rejection concept, taking into account the customer specifications and requirements both in the opportunity and quantity, in order that in this way we are able to provide total satisfaction, and a long-term commercial relationship.
Customer satisfaction
- By means of the supply of the products in quality and quantity, in compliance with the quality tequirements and providing prices allowing copetition in the markets.
- Understanding our customer expectations to support them integral solutions.
- Rapidly responding to the eventuality of any complaint, imprementing immediate corrective measures.
Continuous improvement programmes in the organisation
- Improvement in production cycles.
- Improvements in the tools to reduce non-productive time.
- Correction plan to enable closed cavities.
- Order follow-up programme.
- Quality control.
- Our quality process is based on the prevention of defects, implementing systems guaranteeing the optimum conditions of the operation during the process, obtaining products within the specification.
- Quality assurance consists of inspecting the products and materials in accordance with the standard military regulation and using SPC (Statistical Process Control) methodologies for defect prevention.
- In the event of any rejected lot, we immediately visit our customer, in order to define the cause originating the defect and take corrective actions.
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